Returns & Refunds

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Do you charge any restocking fees?
Novatech Wholesale Apr 9, 2018

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What if my order was returned to sender and was never delivered?
Novatech Wholesale Apr 9, 2018

If your order is returned to sender for any reason you will be charged a 20% restocking fee, and the return shipping charges (which will be the same as the initial shipping charges), so please make sure your addresses are correct, you have screened your order for fraud, and that you are ordering ......

How do I set up a return or get missing parts sent?
Novatech Wholesale Aug 29, 2015

If you have a return or if you receive an item that is missing something from the package, please go to your Novatech Wholesale account dashboard and on the left hand side there will be a link that says "My Returns". This is where you will start a new return, or report a missing or damaged item. ......

How long does it take to process my return?
Novatech Wholesale Aug 29, 2015

Although we try to process your returns as quickly as possible, depending on the reason for return it may take up to 30 days from to process, inspect, test and issue a refund or exchange. if you provide us the tracking number for the return we will schedule the inspection which will usually cut t......

Do I have to pay for return shipping?
Novatech Wholesale Aug 29, 2015

We only provide a return shipping label if we send the wrong item (ie you order a TV and we send a dvd player, it is your responsibility to make sure you are ordering the correct item when you place your order). We do not provide return shipping for damaged, defective or unwanted returns. However......

How do I cancel my paid subscription and is it refundable?
Novatech Wholesale Dec 17, 2015

While you can cancel your subscription at any time, there are no refunds on subscriptions (unless the subscription you purchased states Money Back Guarantee). If you decide to cancel before your subscription period has ended, your subscription will remain active until the end of your billing cycl......

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