Novatech Wholesale FAQ

Shipping & Delivery

Your order will be shipped the same day if your payment is received no later than 1pm PST (west coast) or 4pm EST (east coast). Some Exceptions may apply.

Same day shipping only applies to payments received Monday-Friday. All orders paid for after 4pm EST on Friday will be shipped on the following Monday (if that Monday is not a holiday).

At this time we only ship to the lower 48 states only.

Shipping will be done by UPS, FedEx or USPS Priority. Tracking info will be emailed to you when your order ships.

If within 2 days of your purchase you haven't received a tracking # please contact us by phone, either your email address is no longer valid or your email provider has rejected our emails.

Insurance on your purchase will be provided by us for free up to the first $100. 

Privacy & Security
Your privacy and security is important to us and taken seriously. Please click on the following link for our complete Privacy Policy.

Link to Privacy Policy
Returns & Replacements

If you need to return your purchase for any reason you may do so for 30 days from the date of purchase. Please use the "Request RMA" link at the bottom of the page.

Unwanted returns are subject to a 20% restocking fee.

All orders must be returned in its original factory packaging and include everything that was originally received with the item.

If the item is at all physically damaged or abused your return will not be accepted and return shipping will be your responsibility.

Some items we sell may be non-refundable and/or returnable.

Returns will have the option to be exchanged or refunded back to the original form of payment.

Non returnable products include but are not limited to:
Software
Subscriptions
CD's
DVD's
Downloadable Products 

Ordering
Any item on our site can be purchase 24 hours a day. If you have any questions please ask before placing an order. Our staff answers emails quickly during normal business hours.
Payment, Pricing & Promotions
We accept Visa, MasterCard, American Express, Discover, Store Credit and Prepayments. If another form of payment needs to be used please contact us first. 
Viewing Orders
You can log into your Novatech Wholesale account at any time using the email address and password provided at checkout to view your order history, tracking info, check your credit balance, request an RMA and much more.
Updating Account Information
You can log into your Novatech Wholesale account at any time using your email address and password provided at checkout  to update any/all of your account information. If you forgot your password just click on the "Forgot Password" link on the log in page.
Is there a minimum order amount?
There is not a minimum order amount for any of our drop ship accounts. You can order as much or as little as you would like.
How do you calculate shipping costs?
We receive discounted rates from our shipping carrier and we pass this along to you. We do not add any handling fees to the shipping costs. These charges are determined upon the delivery address being residential or commercial, the package weight, the package size, the ship from and ship to zip codes.
Is your invenotry up to date?
Our inventory is updated daily. You can view the current qty in stock on the product detail page on our website, or in our downloadable CSV inventory file.